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AT&T Communications CTO Legg on Transforming a Telecom Giant

Informationweek
AT&T Communications CTO Legg on Transforming a Telecom Giant
Nearly one year after taking on his current post, Jeremy Legg talks about leveraging the cloud and transformation at the mobile and broadband company.
Sometimes it is possible to teach a telecom giant a few new tricks.
Last June, Jeremy Legg shifted roles within the AT&T family to become CTO of AT&T Communications after 14 years with WarnerMedia, which included serving as its CTO. The move to AT&T Communications put him on path to lead the modernization of the telecom company’s IT infrastructure. This included reorganizing data architecture, software, and security at the company. He also led the consolidation of data resources and migration of apps to the cloud at an enterprise that measures its data in petabytes. ....

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Understanding AI cloud - The Hindu BusinessLine

Understanding AI cloud
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The AI cloud brings together AI hardware and software to deliver AI software-as-a-service on hybrid cloud infrastructure. AI will make cloud computing significantly more effective
The AI cloud, a concept only now starting to be implemented by enterprises, combines artificial intelligence (AI) with cloud computing. Two factors are driving it: AI tools and software delivering new, increased value to cloud computing which is no more just an economical option for data storage and computation but playing a significant role in AI adoption.
An AI cloud consists of a shared infrastructure for AI use cases, supporting numerous projects and AI workloads simultaneously, on cloud infrastructure at any given point in time. The AI cloud brings together AI hardware and software (including open source) to deliver AI software-as-a-service on hybrid cloud infrastructure, providing enterprises access to AI and enabling them to harness AI capabilities. ....

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Suncorp upgrades contact centre platform

By
Kate Weber
on May 25, 2021 5:22AM
For 7000 agents.
Suncorp has upgraded the software underpinning its contact centre operations with a view to answering calls in future with a blend of virtual and human resources .
The new software, Genesys Engage, will be used by about 7000 agents to handle volumes of around 15 million voice interactions each year.
In the first instance, the upgrade will boost capacity, while supporting a fluid workplace across multiple sites, and providing greater flexibility to manage workload, Genesys said in a statement.
It was also to improve its ability to respond quickly to claim events and ensure it prioritises customers in the moments that matter. ....

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Sternenhimmel-Projektor: Die besten Produkte für Groß und Klein

Sternenhimmel-Projektor: Die besten Produkte für Groß und Klein
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iTWire - From musician to SAS executive - how Bryan Harris is shaping the future of data

From musician to SAS executive - how Bryan Harris is shaping the future of data
Sunday, 23 May 2021 20:48
From musician to SAS executive - how Bryan Harris is shaping the future of data
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Bryan Harris is the chief technology officer for data analytics software provider SAS. His vision focuses on three things which, due to SAS’ prominence, will undoubtedly shape how we do data analytics and data science. However, his journey to this point was unconventional and all started from an interest in music.
Harris was previously the senior vice president of engineering for SAS before taking the CTO role in January this year. Harris was preparing for the role over the months prior in discussions with Oliver Schabenberger about how to split his dual COO and CTO roles allowing him to focus on operations while Harris took on the CTO mantle. Schabenberger moved on from SAS earlier this year, but Harris’ placement means the organisation has maintained stabilit ....

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