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Clarabridge Named A Leader in Customer Feedback Management Platforms Report

Clarabridge Named A Leader in Customer Feedback Management Platforms Report
Earned Highest Score of All Vendors in Current Offering category, Leads in Text Analytics and Enabling an Omnichannel View , report states
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RESTON, Va., May 11, 2021 /PRNewswire/ Today, Clarabridge, Inc., a leading provider of Customer Experience Management (CEM) solutions for the world s top brands, was named as a Leader in The Forrester Wave
TM: Customer Feedback Management Platforms, Q2 2021 report. Clarabridge received the highest score of all 12 vendors in the current offering category and earned the highest possible scores in the criteria of Speech and Speech-to-Text, and Text Analytics. In addition, Clarabridge also received the highest possible scores in the Integrations, Creates a Culture of Customer-Centricity, Drives Revenue/Impacts Business and CX criteria. Clarabridge also received the highest scores possible in ....

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Clarabridge Launches Groundbreaking AI-Augmented Quality Management Solution

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RESTON, Va., April 28, 2021 /PRNewswire/
Clarabridge, a global leader in Customer Experience Management (CEM) for the world s top brands, announced today its integrated
The rapid shift to remote work and new online service models over the past year fundamentally changed the way customers interact with companies. Contact centers and consumers had to adapt and evolve quickly. At the heart of this transformation are QM and service teams, which are pressured to deliver a consistently high quality of service across all channels.
But this is not easy to do. IDG research reports that only 15% of CIOs say their companies do very well in maintaining a consistent user experience across all communication channels. That is because most QM processes in contact centers still rely on expensive call sampling, manual inputs and do not score the variables that really matter in a consistent, transparent and unbiased way. Coaching is often subjective and spo ....

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MTSU Students Win Selective Insurance's College Competition

MTSU Students Win Selective Insurance s College Competition
Mar 01, 2021 at 10:27 am by
WGNS
MURFREESBORO, Tenn., March 1, 2021 A dedicated group of Middle Tennessee State University students have been named this year’s winners of Selective Insurance’s College Competition.
The annual national contest allows future generations of insurance professionals to run virtual insurance agencies and experience many associated responsibilities and considerations. The MTSU team had the highest performing agency among the eight college teams competing in the monthlong competition, making complex business decisions while overcoming sales hurdles and managing their financial solvency.
The five-member MTSU team was comprised of juniors and seniors with majors in Risk Management and Insurance, Actuarial Science, and other business-related areas primarily within the Jennings A. Jones College of Business. ....

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Middle Tennessee State University Students Win Selective's College Competition

Middle Tennessee State University Students Win Selective's College Competition
globalbankingandfinance.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from globalbankingandfinance.com Daily Mail and Mail on Sunday newspapers.

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Selective's College Competition Appoints Students To Run Virtual Insurance Agencies

Selective’s College Competition Appoints Students To Run Virtual Insurance Agencies
February 5, 2021
Selective’s College Competition kicks off this week across eight colleges throughout the country and will run through February.
The annual contest provides the opportunity for teams of students to gain insurance career-building experience and networking opportunities with the guidance and mentorship of industry experts from Selective and independent insurance agencies.
Selective’s College Competition lets each team operate a simulated insurance agency and experience many of the associated responsibilities and obstacles. The competition requires the students to leverage their education and experiences to make informed business decisions about building market share, developing products and services, growing profit, promoting their firm and contending with competitors. ....

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