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WESTLAKE VILLAGE, CA – Hotel loyalty and reward program features and benefits earning and redeeming rewards prove key to member satisfaction regardless of the number of hotel brand locations, acco WESTLAKE VILLAGE, CA – Hotel loyalty and reward program features and benefits earning and redeeming rewards prove key to member satisfaction regardless of the number of hotel brand locations, according to the J.D. Power 2015 Hotel Loyalty/Rewards Program Satisfaction ReportSM released today. The report measures customer satisfaction by examining six factors (in order of importance): account maintenance/management (23%); ease of redeeming points/miles (22%); ease of earning points/miles (18%); reward program terms (16%); variety of benefits (16%); and customer service (5%). Satisfaction is measured on a 1,000-point scale. Overall satisfaction with hotel loyalty/rewards programs improves to 701 in 2015 from 676 in 2014. ....
ST. LOUIS, MO – New economic realities are affecting every aspect of the American way of life, and both recreational and business travel are not exceptions. ST. LOUIS, MO – New economic realities are affecting every aspect of the American way of life, and both recreational and business travel are not exceptions. Recently, Maritz Research Hospitality Group conducted a poll to see how current economic circumstances are impacting people’s travel intentions for the first part of 2009. The results show that Americans are ready to cut back on travel and entertainment costs during the first few months of 2009. According to the poll, 41 percent of Americans are planning to cut back on personal entertainment costs, such as movies, theater, and sporting events. In addition, 34 percent plan to cut back on the number of times they dine out, and 20 percent plan to downgrade the class of restaurants at which they dine out. ....
Industry Thought Leaders Gather to Tackle Hospitality Software Innovations, Current Travel Trends, and the Future of Travel at the First Virtual Innovative Hospitality Summit hospitalitynet.org - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from hospitalitynet.org Daily Mail and Mail on Sunday newspapers.
RMS North America, a leading provider of cloud-based hospitality software, has announced the first annual virtual Innovative Hospitality Summit (IHS), a gathering of industry thought leaders who will discuss the current challenges of the campground and hospitality industries, ways you can keep up with traveler trends, and effective operational strategies. ....
Senior Editor (Hotels) RMS North America, a provider of cloud-based hospitality software, announced the first annual virtual Innovative Hospitality Summit (IHS), a gathering of industry thought leaders who will discuss the current challenges of the campground and hospitality industries, ways you can keep up with traveler trends, and effective operational strategies. The conference will take place virtually on March 16-17, 2021.
This two-day virtual conference will feature presentations from hospitality and campground industry experts, educational sessions focusing on current trends and challenges, discussions about ways to prepare for the return of profitability, and networking opportunities with leaders in the hospitality industry. ....