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Among the students receiving degrees from Virginia Tech this spring and summer will be the first 50 graduates of a fast-growing cybersecurity program. ....
Jim Lemoine, assistant professor Department of Organization and Human Resources Despite the longstanding notion that businesses exist primarily to generate profit, more and more organizations are adopting a new vision: servant leadership, in which leaders prioritize multiple stakeholders and improve society, while prospering financially. Research led by James Lemoine, assistant professor of organization and human resources in the School of Management, shows how major companies are using servant leadership to benefit teams, the community and the bottom line and how other executives can become servant leaders themselves. “Fifty years ago, when retired AT&T executive Robert Greenleaf introduced the concept of servant leadership, it was a radical idea that leaders could act as servants, emphasizing employee development and societal improvement with profitability,” says Lemoine, a trustee for the Greenleaf Center for Servant Leadership. “But since then, resear ....
By looking beyond profit, servant leaders benefit employees, communities and the bottom line buffalo.edu - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from buffalo.edu Daily Mail and Mail on Sunday newspapers.
When molehills are worse than mountains s+b Blogs Small, persistent customer service failures may pose a bigger threat to customer retention than large, isolated incidents. Illustration by Omar Osman Service industry missteps are inevitable, but not all are created equal. For example, if an airline loses a passenger’s luggage or denies a passenger a seat on an overbooked flight, it’s a serious enough problem that the passenger will probably complain, allowing management to apologize or issue a refund. But for smaller errors if, say, a seat doesn’t recline fully, or an outlet doesn’t work passengers might not think it’s worth summoning a flight attendant. As a result, management never gets the chance to register the problem and enhance the airline’s reputation through exemplary customer service. ....