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DISH Network : Selects ASAPP for its Customer Experience Performance (CXP) Platform

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ENGLEWOOD, Colo. and NEW YORK, March 17, 2021 /PRNewswire/ ASAPP, Inc., the artificial intelligence research-driven company, today announced a multi-year agreement with DISH Network (NASDAQ: DISH) that provides the
Service, technology and value are core to DISH s mission, said Kathy Schneider, SVP, DISH Customer Experience Operations. DISH is investing in ASAPP s sophisticated AI platform that will be the foundation of our digital customer experience and allow us to continue setting the standard in customer satisfaction, with unique advantages that AI native software offers.
ASAPP is delighted to support DISH in its commitment to delivering an exceptional customer experience, said ASAPP founder and CEO Gustavo Sapoznik. The ASAPP CXP Platform provides a transformative and value-creating service that scales to serve the omnichannel needs for DISH support and sales. ....

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Man Bites Dog: DirecTV Defeats TCPA Class Action | Troutman Pepper

A federal judge granted
summary judgment on February 12 to DirecTV, LLC (DirecTV), holding it was not liable under the Telephone Consumer Protection Act (TCPA) for unsolicited telemarketing calls placed by a third-party vendor because DirecTV had clearly instructed the vendor not to make any cold calls.
The class action,
Cordoba et al. v. DirecTV, alleged that DirecTV had violated the TCPA by authorizing a call center vendor, Telecel Marketing Solutions, LLC (Telecel), to place telemarketing calls to solicit subscriptions on DirecTV’s behalf without obtaining the called party’s consent. Specifically, Cordoba argued that Telecel had not kept an internal do-not-call list or respected do-not-call requests, placing unconsented-to telemarketing calls to nearly 17,000 individuals, and claimed that DirecTV knew of and authorized those calls. Telecel, an independent contractor, received commissions for each customer that activated service with DirecTV. ....

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Pay TV Services Market Boosting the Growth Worldwide

Pay TV Services Market Boosting the Growth Worldwide
sandiegosun.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from sandiegosun.com Daily Mail and Mail on Sunday newspapers.

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