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Abstract In recent years, channel proliferation is taking place due to the advent of Information Communication Technology (ICT). In addition to the traditional physical stores, companies are developing interactive websites, engaging mobile apps, digital kiosks, and many other technologically advanced channels to provide service. However, if companies do not integrate all these channels to deliver a connected and seamless experience, they risk declining customer satisfaction and equity. To address this issue, the present study aims to answer the research question: What factors influence multichannel integration quality (MCIQ) and what are the impacts of integration quality on service outcomes? To explore the dimensions and outcomes of integration quality in multichannel services, this research used a systematic literature review and qualitative data analysis of two focus group discussions and twenty in-depth interviews. Furthermore, this research used 301 online survey ques ....
CARMEL, Ind., Jan. 14, 2021 /PRNewswire/ ACES announced today that it has registered with the North American Electric Reliability Corporation (NERC) as a Generation Operator (GOP) for one of ....
(1) In a continually growing global economy with the advent of widespread digitization, the healthcare industry has been pushed to keep advancing and innovating. The creation of the online healthcare market is an example of the constant need for adaptation and growth in the healthcare industry. However, as the online healthcare market continues to grow, companies struggle to maintain market share and stay ahead of competitors. To succeed in this rapidly evolving market, companies need a comprehensive understanding of their consumers needs and wants and require well-informed marketing strategies. How can online healthcare service providers gain both? With Infiniti s customer segmentation solutions, companies can categorize their consumers based on various factors, identify their varying demands, and develop targeted marketing initiatives. ....
Timothy W. Smith Timothy W. Smith pleaded not guilty April 1 to two charges of aggravated criminal sexual abuse involving a girl under the age of 15 and a charge of domestic battery involving physical contact against the same victim. Bryan C. McGee Bryan C. McGee was sentenced to 18 months in prison for possession of a stolen handgun after accepting a plea deal. A judge dismissed one count of aggravated unlawful use of a weapon. Justin D. Tate Police say Justin D. Tate picked up a runaway 14-year-old girl and force-fed her methamphetamine before making her perform sex acts and then raping her. He was arrested March 24. ....