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A Closer Look: Michelle Krefft Director of business services, Iowa Vocational Rehabilitation Hometown: Clear Lake Education: Master’s in rehabilitation counseling from Drake University Activities: Volunteering in the school district and community, running, bicycling and blogging about fitness Contact: Phone: 515-664-7854 As the COVID-19 pandemic began hitting Iowa’s economy, Iowa Vocational Rehabilitation Services heard local businesses open up about the struggle to staff customer service jobs. IVRS, which serves Iowans with disabilities seeking to enter the workforce, found opportunity. The pandemic has opened a range of work-from-home options up to IVRS clients in organizations that had previously never supported work-from-home employees, said Michelle Krefft, director of business services at IVRS. ....