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Intrum Germany Adopts FICO Customer Communications Solution


Intrum Germany Adopts FICO Customer Communications Solution
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BENSHEIM, Germany, April 7, 2021 /PRNewswire/  COVID-19 is wreaking havoc on consumers finances and with jobs losses mounting, many consumers are facing debt struggles.  Intrum – one of Germany s most ethical debt purchase and collection companies – has turned to global software and analytics provider FICO to bring its customer communications to the next level.
We are anticipating a significant increase of consumers struggling to clear their debts, said
Florian Wöretshofer, managing director and CEO at Intrum Germany. Through the digitalisation of customer communication it is possible to reach each customer through the medium they are the most comfortable with and responsive to – be that app, email, SMS, or phone. FICO was an ideal fit as by combining automation with analytics we can free up our staff to personally handle the mo ....

Rheinland Pfalz , Jens Dauner , Fair Isaac Corporation , Customer Communication Services , Stockholm Stock Exchange , Silicon Valley , Latin America , Stockholm Stock , ரைன்லேண்ட் ப்ஃப்யால்ஸ் , நியாயமான ஐஸ்யாக் நிறுவனம் , வாடிக்கையாளர் தொடர்பு சேவைகள் , ஸ்டாக்‌ஹோல்ம் ஸ்டாக் பரிமாற்றம் , சிலிக்கான் பள்ளத்தாக்கு , லத்தீன் அமெரிக்கா , ஸ்டாக்‌ஹோல்ம் ஸ்டாக் ,

FICO Survey: 61% of Malaysians Prefer to Use Digital Channels to Engage with their Bank During Financial Hardship


The high level of high-speed internet penetration in Malaysia meant that
27 percent of Malaysians preferred to communicate about hardship via online banking; 18 percent used their mobile banking app; 8 percent preferred telebanking; 6 percent communicated via email and 2 percent wanted to use virtual conference technology.
The risk of infection and social distancing requirements made branch visits less appealing last year, accelerating a shift to digital banking channels globally,
said Aashish Sharma, risk lifecycle and decision management lead for FICO in Asia Pacific. Being able to deliver and manage numerous channels in line with customer preference and deliver a seamless and engaging experience is a challenge that is here to stay. Investment in customer management and communication tools that span these channels and product silos and can deliver personalization and improved decision making is key to making digital banking a success. ....

Kuala Lumpur , New Zealand , Hong Kong , Republic Of , Asia Pacific , Aashish Sharma , Fair Isaac Corporation , Customer Communication Services , New Experiences , Digital Banking , Silicon Valley , குவாலா லம்பூர் , புதியது ஜீலாந்து , ஹாங் காங் , குடியரசு ஆஃப் , ஆசியா பெஸிஃபிக் , நியாயமான ஐஸ்யாக் நிறுவனம் , வாடிக்கையாளர் தொடர்பு சேவைகள் , புதியது அனுபவங்கள் , டிஜிட்டல் வங்கி , சிலிக்கான் பள்ளத்தாக்கு ,