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FICO Survey: 70% of Australians Prefer to Use Digital Channels to Engage with their Bank During Financial Hardship

SYDNEY, March 11, 2021 /PRNewswire/
Preferred banking customer touchpoints across APAC in December 2020
Highlights:
70 percent of Australian consumers prefer to use digital channels to engage with their bank during financial hardship.
24 percent of Australians prefer to communicate via their mobile banking app;
19 percent use internet banking.
28 percent of Australians prefer to deal with just one primary bank with a further
44 percent saying that they ‘somewhat agreed’ this was their preference.
A recent survey by global analytics software firm FICO has revealed that
70 percent of
Australian consumers
prefer to use digital channels to engage with their bank during financial hardship. The poll conducted in December 2020, during the height of the global COVID-19 pandemic, demonstrates the willingness of consumers to embrace digital banking and the opportunities that exist for banks to further develop their offering. ....

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Absa Bank Helps Distressed Africans Keep Their Homes During Pandemic Using FICO Collections Technology – The Gremlin

JOHANNESBURG – 04 March 2021 Absa Bank, one of Africa’s largest financial groups, has transformed its collections operations working with global analytics software firm FICO.
After three months of deploying FICO® Customer Communication Services (CCS) and making process changes, self-paying customers nearly doubled, from 23 percent to 43 percent, and immediately reduced impairment charges, resulting in a three-month ROI of 29:1. As COVID-19 hit Africa, the FICO solution enabled Absa to roll out payment relief initiatives and communicate with distressed customers, meeting its vision of ‘Housing the Nation’. For its achievements, Absa Bank has won the 2021 FICO® Decisions Award for Debt Collection.
said
Sibulelo Ncamani, a change lead in the Collections Transformation Programme at Absa. “We selected FICO as our strategic partner for this journey, focusing mainly on analytics, operations and technology. ....

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Conduent Business Services, LLC: Conduent Selected by smart Europe GmbH as Exclusive Customer Experience Provider for New Product and Service Range Including New Electric Car

(1)
HAMBURG, Germany and FLORHAM PARK, N.J., Feb. 25, 2021(Nasdaq: CNDT) today announced that smart Europe GmbH, a subsidiary of the joint venture between Geely Holding (Geely) and Mercedes-Benz AG (Mercedes-Benz), has selected the company to provide customer experience management (CXM) services to support its new product and service range including its new electric car to be introduced in 2022.
Conduent will be providing smart Europe with three main customer engagement and contact services:
Sales services, including inquiries, digital sales process management, order support and delivery orchestration.
After-sales services, including complaint management.
24/7 emergency and roadside assistance liaising services.
Conduent will deliver all these services from one central location to support smart across Europe. ....

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SWBC Leverages FICO Customer Communications Services to Deliver More Successful Debt Resolutions

SWBC Leverages FICO Customer Communications Services to Deliver More Successful Debt Resolutions
With FICO, leading financial services company can more easily connect with borrowers in customizable, action-oriented interactions
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Highlights:
SWBC leverages FICO® Customer Communication Services for Collections (CCS) to build a digital communications system, allowing clients a dynamic interactive omnichannel platform to drive more successful debt resolution.
Adopting FICO CCS enables SWBC to enhance the borrower experience by providing clients with the tools they need to engage their borrowers with convenient and respectful digital communication channels.
Global analytics software provider FICO, today announced that SWBC, a diversified financial services company, implemented FICO® Customer Communication Services for Collections to build an enhanced digital communications system that provides its clients with best-in- ....

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Conduent Selected by smart Europe GmbH as Exclusive Customer Experience Provider for New ...

Press release content from Globe Newswire. The AP news staff was not involved in its creation.
Conduent Selected by smart Europe GmbH as Exclusive Customer Experience Provider for New .
Conduent Business Services, LLCFebruary 18, 2021 GMT
FLORHAM PARK, N.J. and HAMBURG, Germany, Feb. 18, 2021 (GLOBE NEWSWIRE) Conduent Incorporated (Nasdaq: CNDT) today announced that smart Europe GmbH, a subsidiary of the joint venture between Geely Holding (Geely) and Mercedes-Benz AG (Mercedes-Benz), has selected the company to provide customer experience management (CXM) services to support its new product and service range including its new electric car to be introduced in 2022.
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Sales services, including inquiries, digital sales process management, order support and delivery orchestration. ....

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