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Editor's note: This story is part of a series on the trends that will shape the industry in 2021. You can find all the articles on our trendline. For a look at the business trends affecting other industries, see the Dive Outlook on 2021.
A year since COVID-19 hit U.S. shores, the pandemic is still raging as deaths and cases strain hospital resources.
Amid the scrambling, however, providers and payers are adjusting to a new normal likely to continue for months if not beyond. Though arrival of vaccines has prompted hope, the rollout has been slow and fragmented, left up to each state to decide how to disseminate the shots.