david: that of course is the united airlines video that went viral after a passenger was forcibly removed from a flight. when he criticized the company and its ceo for not doing a better job to address the incident and the stock has been taking a tumble since. you are not exactly a neutral observer on united airlines. >> i traveled 200,000 miles a year. just last week united sold right from underneath me a ticket i booked and paid for to jacksonville, florida to houston and i had to rebook on american and got home at 3:30 in the morning. name the airline that would have been most likely to pull off what just happened, 75% of americans would have said united. they have something deeper than a pr problem, they have a bad corporate behavior problem. david: the first letter or two that came in the this is an upsetting event so all of i said united i apologize for having to

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