>> i think one of the key things which even the government admitted was the ability, the crowd control ability wasn't there. that the policing was very poor. that they would need to have better systems in place. >> one of the worst things about it is that most people were young. just young kids out on an evening. people live different lives here and this water festival is a celebration, a time to have a good time and let go. and for it to end like that, i think it affected a lot of people. coming up -- out of control college students turn a city upside down. >> i looked up, and i see a tv coming out the window. >> when "caught on camera: crowd control" continues. [ female announcer ] there's a gap out there.