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Integration with Existing Technology is Biggest Barrier to Digitalization for Telco Operators Posted by PublisherPicture Gallery, Telecommunication Tuesday, 16. March 2021
London, March 16 2021 – Seven in 10 telco operators say that integration with legacy technology is the number one barrier to digital transformation, with concerns of privacy and data not far behind. That?s according to a new report from the Technology Innovation Council commissioned by mobile technology specialists, Upstream.
Entitled ?The Road to Digital?, the report provides a unique glimpse into how telco operators are preparing for digitalization in the wake of a global pandemic that has seen demand for digital service soar. Despite more than 65 percent of telcos developing a clear roadmap to digitalization, with 75 percent ready to increase their investment in digital channels in 2021 and beyond, many still rely heavily on physical channels to sell their products and services to customers.