Annual Zendesk Customer Experience (CX) Trends Report highlights CX as an imperative for growth
Nearly three quarters of UK businesses see a direct link between customer service and business performance
LONDON - January 18, 2022 - Zendesk’s landmark annual research has highlighted the potential for businesses to drive success with a focus on customer experiences - as more than two thirds of consumers worldwide (70%) report making purchase decisions based on the quality of customer service they receive...