The Latest Developments in the World of Call Delivery
Published on:
16 February 2021 at 11:00 a.m. ET
Feb. 16, 2021, 11 a.m.
Feb. 17, 2021, 10:18 a.m.
insideARM.com
The iA Institute
http://www.insidearm.com/news/00047073-latest-developments-world-call-delivery/
A lot has happened in the call delivery world in the last year. Here is my attempt to weave together the developments and put them in context.
Robocalls quantified
According to a
report published earlier this month by robocall analytics company Hiya, voice traffic was up 184% in 2020 compared to 2019. Unfortunately, so are the scams. The report states that each of us received an average of 144 spam calls last year—58% of which were fraudulent. A Censuswide survey of more than 2,000 consumers and 300 business professionals commissioned by Hiya revealed that 75% of Americans surveyed were targeted by scammers over the past 12 months, and more than 7% reported losing more than $500 as a result of a phone scam in 2020.