scheduling practices. so it wasn't just phoenix or a few other places. there's a systematic problem or a systemic problem all over the problem right now and that in the end shinseki realized himself he couldn't go on. >> i think the problem is that -- i mean, these are issues that veterans groups and some reporters have been covering for literally years discussing the long wait times and excessive wait times and resulting in damaged health for veterans if not worse for some. if there have been audits and inspector general investigations and government accountability office reports on this. the problem is that it finally got the attention of the national media and the public. that's what changed. there's nothing particularly new about this interim report that came out earlier this week from the inspector general or the