the most popular america online features right now? >> he response, the real focus for us is on promoting interactivity. >> what's the very best thing about it? i think being able to communicate with just about anyone, anywhere. >> one of the things that aol realizes is that america online can't be all 200+ million people at once. you need little neighborhoods, and so chat rooms become internet neighborhoods where people who share interests create their own little space. >> you just click on the chat button appear, or go to the people that connection, that's what america online clicks it. you'll find different categories of rooms. >> when i was a kid, i didn't know any other black people, and the only people i knew were the folks that i met on america online. i didn't come out to my mother until much later, but i was out on the internet. >> in many respects, aol was, you know, one of the first social media companies. >> computer communication is not like human communication. there's no facial expression to help you know which way something ambiguous is meant, so the isolated communicators