almost two hours after the malfunction. >> once we got it to a horizontal position, our guys can put the victims in harnesses and were able to walk them off the ride. >> reporter: firefighters began carefully removing the riders, slowly guiding them down the stairs with flashlights to the elevator platform. all 12 thrill seekers finally touched the ground at 9:30. a park spokesperson saying one female passenger was transported to the hospital for neck and back pain. in this case, have been repo-- other injuries have been reported from the roller coaster. a universal studio spokesperson telling cnn they're investigating what happened on the ride before it re-opens. >> making matters worse, it was at night, sitting there suspended in the air. >> the concern becomes are we