gotten erroneous information and that would have been much worse than not having it at all. >> reporter: but almost two weeks before launch day, a document obtained by cnn shows federal i.t. officials determined the window shopping tool tested successfully and that any remaining defects will not degrade consumer experience. a source close to the project tells cnn there were only minor problems with the shopping tool, all fixable by launch day, yet one day after the successful test, chow shelves anonymous shopper for what appears to be a different reason. in this internal e-mail obtained exclusively by cnn, chow wrote that mary wallace, who is the deputy director of communications for his agency, quote asked me and i said anonymous shopper really isn't needed and thus should be removed, and we agreed. that move puzzles experts. >> absolutely, this is something people expect when they visit any website, to not disclose any personal information until they are at a point where they want to make a commitment to buy.

Related Keywords

Reporter , Cnn , Officials , Information , Tool , Document , Shows , Two , Test , Defects , Problems , Consumer Experience , Shopping Tool , Project , Chow Shelves , Source , One , Reason , Isn T , Henry Chow , Shopper , Quote , Mary Wallace , Deputy Director Of Communications , Philippines News Agency , Email , People , Something , Point , Website , Move Puzzles Experts , Commitment ,