at this refugee support center, they have many questions. >> we don't know the details of the scheme yet and you don't know how long that they can stay in the uk. and get refugee status. so finding employment, places for their children. >> this is my granddad, grandma, my aunt -- >> reporter: the details will matter to families like julia's. they escaped to poland and are waiting to see if the uk will allow them in. she has this plea. >> please make it faster. because it is very time consuming for elderly people and people with children like in my case. let them come. and then i'm sure that all of the communication can be handled