US Banks Use Artificial Intelligence to Watch Workers, Public
May 02, 2021
A camera is seen on the exterior of a Chase Bank branch in New York City U.S., April 7, 2021. REUTERS/Brendan McDermid/File Photo
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surveillance software and computer vision to watch people using their services. Computer
vision is a part of artificial intelligence that uses computers to understand the world we see.
A Reuters news agency investigation found that the software is used to learn about
customers, watch employees and spot people sleeping near Automatic Teller Machines (ATMs).
Banks like the City National Bank of Florida and JPMorgan Chase & Co have tested facial recognition and artificial intelligence (AI) technologies. The growth of AI tools within the banking industry could signal the spread of the technology into other industries.