Trenton Bureau
When Anthony Williams called an automated phone line to get his unemployment benefits in December, the robotic voice on the other side skipped part of a question.
Williams, 64, said he assumed the system would ask the question again, but it didn't, and instead he got a message that has frustrated thousands of people left without work during the coronavirus pandemic: He had to speak to a representative.
Getting someone on the phone took nearly a month, and six weeks later, Williams still hasn't seen his money.
"I am so aggravated and frustrated," the Neptune man said. "Not because I don't have the money, but because you can't get anyone who seemingly cares at all."