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Genesys Named a Leader in Cloud Contact Center Report by Top Analyst Firm

/PRNewswire/ Genesys®, a global cloud leader in experience orchestration, has been named a Leader in "The Forrester Wave™: Contact Center as a Service, Q1.

Lauren thompsonOlivier jouvePrnewswire genesysMethod communicationsConversation automation solutionsContact centerService ccaaGenesys cloudForrester waveCustomer journey orchestration platformsWorkforce optimization platformsForrester new wave

Genesys Announces Strong Fiscal Year 2023 Results

/PRNewswire/ Genesys®, a leader in cloud experience orchestration, today announced highlights from the company s fiscal year 2023 (February 1, 2022, to.

United statesFrance generalHong kongUnited kingdomJakarta rayaJanelle dickersonJessie johnsonArianne burnetteSteven caseyTony batesPankil shethPaul mckayAmazon web servicesService ccaas marketForrester research incService ccaa

Intercom Announces Major Updates to its Most Used Product: the Intercom Messenger

/PRNewswire/ Intercom, the Engagement OS, today is launching the company s biggest updates to the Messenger, the heart of its customer communications.

Erik wantlandPaul adamsKleiner perkinsGeronimo chalaIntercom incConversation automation solutionsChief product officerMobile messengersChief consumer officerCustom actionsCustom objectsStrong performerForrester new waveForbes cloudLyft businessBessemer venture partners

Conversica s Conversational AI Platform Recognized as Best Fit for Aligned B2B Sales and Marketing Teams

/PRNewswire/ Conversica, Inc., the leader in Conversational AI solutions for enterprise revenue teams, was named A Strong Performer and cited as a best.

Jim kaskadeMeriane morselliConversation automation solutionsConversica incCompany nameda strong performerCompany namedStrong performer focusedRevenue engineStrong performerForrester newNew waveConversational automationDigital assistantsCustomer successConversation automationMedia contact

Genesys Named a Leader in Conversation Automation Solutions Report

/PRNewswire/ Genesys®, a global cloud leader in customer experience orchestration, has been named a leader in "The Forrester New Wave™: Conversation.

Brett weiglJessie johnsonArianne burnetteSteven caseyLauren thompsonCommunications specialistConversation automation solutionsNectar communicationsForrester new waveFaith bornGenesys cloudGenesys multicloud

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