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Alfa-Bank announces results – www.bsr-russia.com

Forrester's US 2023 Customer Experience Index: Brands' CX Quality Falls For A Second Consecutive Year

While four out of five business leaders say improving CX is a high priority, only 6% of brands see an increase in their CX quality . | June 13, 2023

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Forrester's 2022 CX Index: Customer Experience Quality Of Financial Services Firms In Australia Declines Significantly

Bendigo Bank emerged as the new banking leader and Colonial First State topped the superannuation rankings SYDNEY, Dec. 8, 2022 /PRNewswire/ According to Forrester's(Nasdaq: FORR) 2022 Australia Customer Experience Index (CX Index), the customer experience quality of both the banking and superannuation industries have declined significantly, with the average CX scores falling from 69.2 to 60.5 and 66.7 to 62.5 (on a 100-point scale), respectively. Bendigo Bank, Macquarie Bank, and Suncorp are the only brands to provide "good" CX this year, with the rest of the financial services firms mired in the OK and poor categories. Forrester's Australia CX Index benchmarks the CX quality of financial services brands across the banking and superannuation industries. It is based on a survey of more than 7,200 Australian adult consumers, including 2,400 customers of eight banks and 2,108 customers of seven superannuation firms in Australia. According to Forrester's CX Index, h