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Bendigo Bank emerged as the new banking leader and Colonial First State topped the superannuation rankings SYDNEY, Dec. 8, 2022 /PRNewswire/ According to Forrester's(Nasdaq: FORR) 2022 Australia Customer Experience Index (CX Index), the customer experience quality of both the banking and superannuation industries have declined significantly, with the average CX scores falling from 69.2 to 60.5 and 66.7 to 62.5 (on a 100-point scale), respectively. Bendigo Bank, Macquarie Bank, and Suncorp are the only brands to provide "good" CX this year, with the rest of the financial services firms mired in the OK and poor categories. Forrester's Australia CX Index benchmarks the CX quality of financial services brands across the banking and superannuation industries. It is based on a survey of more than 7,200 Australian adult consumers, including 2,400 customers of eight banks and 2,108 customers of seven superannuation firms in Australia. According to Forrester's CX Index, h

New south walesRiccardo pastoBendigo bankNational australia bankCommonwealth bankMacquarie bankColonial first stateCustomer experience indexBendigo bank emerged as the new banking leader and colonial first state topped superannuation rankings sydneyDec 8022 prnewswire according to forrester 39s nasdaq forr 2022 australia customer experience index cxHe customer experience quality of both the banking and superannuation industries have declined significantlyIth the average cx scores falling from 69 2 to 60 5 and 66 7 62 ona 100 point scaleEspectively bendigo bankMacquarie bankNd suncorp are the only brands to provide quot good cx this year