Page 40 - Cxm News Today

You can do everything right and still get complaints. With this five-step strategy, you can tackle complaints with ease while improving customer satisfaction.

With an ever-changing digital landscape, it's critical for marketers to use data-driven personalization to shape loyalty programs and promote CX.

Event engagement platform provider Airmeet has raised a $35 million Series B funding round and plans to grow its platform and expand globally.

Pegasystems has released two new products its says offer conversational AI capabilities during live interactions in real time, supporting agent experience.

CX Decoded Podcast caught up with Scott Brinker, creator of the Martech Supergraphic, to discuss the emergence of no- and low-code in marketing technology.

Salesforce's compliance date for multi-factor authentication came this month. Why did the CRM giant make the move?

The best customer experience advice that I have to give is to commit to surveying your customers as you would converse with a colleague.

When gathering customer feedback, asking misguided or poorly formulated questions can have serious negative repercussions.

Everyone's looking to improve CX, including the federal government. We're also tracking solutions to customer loyalty and new ways of incorporating SaaS.

Elastic Path secures $60 million in growth funding financing from Blackrock to accelerate composable commerce.