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The solution helped more than 700 organisations maintain business continuity

/PRNewswire/ -- Genesys®, a global leader in cloud customer experience and contact center solutions, has announced new Messenger API support for Instagram,...

Pyrios, formerly Agile, was bought by private equity-owned global company AGC Networks last year.

Genesys Completes Acquisition of Bold360 from LogMeIn Bold360 joins Genesys in delivering the next frontier of digital customer experience News provided by Share this article Genesys®, a global leader in contact center solutions, has completed its acquisition of Bold360 from LogMeIn, advancing its Experience as a Service(SM) vision. Bold360 is known for its leading digital capabilities, including conversational AI, dynamic knowledge base and intuitive agent experience. By uniting Bold360s co...

Share this article Share this article SAN FRANCISCO, May 3, 2021 /PRNewswire/ -- Genesys, a global leader in cloud customer experience and contact center solutions, today announced the appointment of Arthur P. Johnson, Jr. to its operating committee – the companys governance and oversight body with responsibilities much like a board of directors. Johnson joins the companys operating committee as its newest independent member, bringing nearly 30 years of executive leadership in corporate st...

Genesys Named a Visionary in the 2021 Gartner Magic Quadrant for Workforce Engagement Management Cloud customer experience provider recognized as a Visionary in worldwide report News provided by Share this article Share this article 1, for its ability to execute and completeness of vision. "Contact centers are struggling with high employee turnover rates and low performance due to a system of point solutions that make it difficult to manage and improve the agent experience. Our Workforce Engag...

Genesys launches new Cloud capabilities to offer data sovereignty for Indian businesses April 06, 2021 × Genesys, a global leader in contact centre solutions and cloud customer experience, is launching new capabilities for Genesys Cloud in India by enabling businesses to keep their interactions and data located within the country. This is especially crucial for organisations in highly regulated industries with stringent compliance and security standards such as healthcare, financial services ...

Technuter Genesys has announced its new capabilities for Genesys Cloud in India by enabling businesses to keep their interactions and data located within the country. This is especially crucial for organisations in highly regulated industries with stringent compliance and security standards, such as healthcare, financial services and government, which often have data sovereignty requirements. Now, Indian businesses across all sectors can deliver more personalised digital-first customer experie...

Help Lightning Remote Assistance Software Now Available On Genesys AppFoundry Help Lightning combines with Genesys Customer Experience Platform to help agents work virtually side-by-side to quickly solve customer issues Help Lightning, a provider of remote visual assistance software that enables a company’s experts to accelerate the transformation of their field service, today announced its remote assistance software is now available on Genesys® AppFoundry. As the industry’s largest dedi...

Share this article Share this article LOS ANGELES, March 16, 2021 /PRNewswire/ -- Eccentex, a leading low-code platform and omnichannel software company, announced a Dynamic Case Management add-on for the Genesys Vaccine Rapid Response Solution, designed to help Health Delivery Organizations (HDOs) quickly administer COVID-19 vaccines. This solution addresses vaccine management challenges at scale by removing logistical barriers that make it difficult to schedule and follow-up with patients. "...