Davies announces global digital transformation project with Sabio
Project includes migration to the cloud for 1500 contact centre agents
Source: insurancebusinessmag.com
📰 Genesys Cloud News
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Stay updated with breaking news from Genesys Cloud. Real-time updates on events, politics, business and more.
Best Interactive Voice Response services of 2023
We feature the best Interactive Voice Response services, to make it simple and easy to build phone menus to manage customer calls.
Ringcentral Office Service Ccaa Contact Center Interactive Voice Response Voice Response Automatic Call Distribution
Source: techradar.com
Genesys Helps Organizations Deliver on their Customer Promises with Simplified Automated Task Management Solution
/PRNewswire/ -- Genesys®, a global cloud leader in artificial intelligence (AI)-powered experience orchestration, today announced a new easy-to-use task...
Source: prnewswire.com
Genesys Moves Experience Measurement Beyond NPS with Actionable Insights and Industry Benchmarking
/PRNewswire/ -- Genesys® today unveiled its Experience Index™ methodology: the first people-centric approach based on listening and understanding what really...
United States Peter Graf Deborah Alvord Sheila Mcgee Smith Genesys Experience Index For Contact Center Gartner Research
Source: prnewswire.com
Euro-Center taps DIDWW to leverage VoIP for enhanced global
DUBLIN, Ireland, June 20, 2023 (GLOBE NEWSWIRE) -- Euro-Center, one of the world's leading companies in the fields of medical assistance, travel...
Source: globenewswire.com
Cyara Buys CentraCX
FinSMEs is the financial news site dedicated to covering venture capital, private equity, and merger and acquisition deals in real time!
Source: finsmes.com
Genesys Cloud Surpasses $1 Billion ARR During Q1 Fiscal Year 24
/PRNewswire/ -- Genesys®, a global cloud leader in AI-powered experience orchestration, today announced that the Genesys Cloud CX™ platform has surpassed $1...
Source: prnewswire.com
Yellow.ais generative AI-powered Voicebots and Chatbots Now Available on Genesys AppFoundry
PRNewswire, San Mateo (California) [US], June 6 Yellow.
Genesys Appfoundry Raghu Ravinutala Dynamic Workflows Enterprises Campaign Workflows Conversations Enterprises Chatbots Now Available
Source: newkerala.com
Admiral selects Genesys contact center solution
Admiral, the UK’s largest auto insurance company, has selected Genesys to support the needs of more than 6.5 million customers.
Source: infotechlead.com
Newest Genesys Generative AI Capabilities Boost Power of Experience Orchestration
/PRNewswire/ -- Genesys® today announced expanded generative AI capabilities for experience orchestration, helping organizations unlock deeper customer and...
Prnewswire Genesys Rachel Faulkner Perez Olivier Jouve Genesys Appfoundry Method Communications Genesys Cloud
Source: prnewswire.com