Operata Adds 'People Experience' Insights to its CX Observability Platform
For the first time, cloud contact centers can correlate unified technical, operations, and experience data.
Source: ibtimes.com.au
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PolyAI Customer-led Voice Assistants Now Available on Genesys AppFoundry
/PRNewswire/ -- PolyAI, a global leader in conversational artificial intelligence (AI), today announced its Customer-Led Voice Assistant is now available on...
Source: prnewswire.com
Genesys Cloud CX Grows Revenue Over 50% Year-Over-Year
Genesys Cloud CX Grows Revenue Over 50% Year-Over-Year and Generates nearly $1.2 billion in Annual Recurring Revenue in Second Quarter of Fiscal Year 2024
Tony Bates Contact Centre Volume Customer Call Centre Global Contact Centre Customer Engagement Centre Service Ccaa
Source: technuter.com
The Hotline Turns To Technology Collaboration To Modernize
Done right, strategic collaborations can help take cash-strapped nonprofits to newer, never-before-seen levels of success. The Hotline is evidence of such collaboration.
Olivier Jouve Bill Clinton National Domestic Violence Hotline President Bill Clinton Violence Against Women Act National Domestic Violence
Source: forbes.com
Veridas Voice Biometrics on Genesys AppFoundry
Veridas replaces lengthy knowledge-based verification methods with passive identity verification, utilizing a text and language-independent solution that provides a seamless customer...
Miguel Villaumbrales Genesys Appfoundry Voice Biometrics Solution Veridas Voice Biometrics Veridas Voice Biometric Ignacio Del Castillo
Source: securityinfowatch.com
Mutare Voice Traffic Filter Now Available as Genesys Premium AppFoundry Application
/PRNewswire/ -- Mutare, Inc., a leading innovator of enterprise solutions for Voice Threat Defense, today announced its Voice Traffic Filter is now a premium...
United States Genesys Ccaa Genesys Appfoundry Prnewswire Mutare Inc Genesys Cloud Voice Threat Defense
Source: prnewswire.com
Genesys Named a Leader in the 2023 Gartner® Magic Quadrant™ for Contact Center as a Service for Ninth Consecutive Year
/PRNewswire/ -- Genesys®, a global cloud leader in AI-powered experience orchestration, has been positioned by Gartner, Inc., as a Leader in the 2023 Gartner®...
United States Genesys Appfoundry Lauren Thompson Olivier Jouve Agile Contact Center Use Contact Center
Source: prnewswire.com
Upland Panviva Now Available on Genesys AppFoundry
Panviva and Genesys Customer Experience Platform offering to deliver omnichannel knowledge for highly regulated industries ...
Keith Berg Genesys Appfoundry Upland Software Upland Software Inc Contact Center Productivity Genesys Cloud
Source: marketscreener.com
Datacom to bring Genesys to Alinta Energy
Will roll out Genesys Cloud CX as Alinta builds new contact centre.
Source: reseller.co.nz