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TELUS International Partners with eGain to Elevate its Contact Center as a Service (CCaaS) Offering with Modern Knowledge Management and AI Functionalities

Key benefits include up to 50% reduction in agent training time; up to 35% enhancement in first-contact resolution; and up to 70% deflection of agent-assisted service requests ...
Paul Egger Anand Subramaniam Digital Solutions International Community Boards Contact Center Gain Corporation

TELUS International Partners with eGain Corporation to Elevate its Contact Center as a Service Offering with Modern Knowledge Management and AI Functionalities

TELUS International has partnered with eGain Corporation. TELUS International offers the eGain Knowledge Hub? as an integrated solution as part of its Contact Center as a Service offering, or as a...
Gain Corporation Service Ccaa Telus International Contact Center Gain Knowledge Knowledge Hub

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Knowledge Hub, EMGS to hold 'Malaysian Education Fair' in Dhaka, Chittagong, Sylhet

Knowledge Hub, a leading global higher education consultancy farm, Bangladesh organizing a series of Education fairs, especially to showcase the scope of higher education in Malaysian Universities.   ‘Knowledge Hub, Bangladesh organizing the fair titled...
Kuala Lumpur Arif Syed Rose View Hotel In Sylhet Kuala Lumpur City Centre Ministry Of Higher Education Malaysia Education Malaysia Global Service

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