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♪ we wont be quiet. ♪ we shout out his grace. ♪ theres joy in the house of the lord. ♪ our god is surely in this place. ♪ we wont be quiet. ♪ oh, we shout out his grace. ♪ we shout out your grace. ♪ ♪ there is joy in this house today. ♪ we shout out his grace. ♪ oh, we shout out your grace. ♪ [ applause ] >> that was phil wickh am performing the house of the lord. i would submit, can we not stop at six weeks? i took a picture texted is to my wife, said we get a ...

right now. ♪ first, my personal apology on behalf of myself and everyone at southwest for all of this. second, a pledge to do everything we can and to work day and night to repair our relationship with you and offer some new resources that we have to get you the fastest information and fastest service possible. >> it is the top of the hour, 8:00eem eastern. were glad youre with us. it is december 29th. welcome to cnn this morning. >> i think everyone wants an apology. im confused b...

Who are still stranded. and one of the things that they need to do -- yeah. >> were seeing an apology. >> they need to get those reimbursemented processed and repaid quickly. if they dont do that quickly, that is another burden and another barrier that theyll have to face in rebuilding that trust. >> which is something that weve heard from a lot of passengers that have been speaking with. i i want to get to the apology. but when you say the point to point reference, they have a point to point sy...

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