Press Release – Commerce Commission The Commerce Commission has published a paper outlining the key issues it intends to focus on for its first review of the Telecommunications Dispute Resolution Scheme (TDRS). The Commission is required to review the TDRS at least once every three years …
The Commerce Commission has published a paper outlining the key issues it intends to focus on for its first review of the Telecommunications Dispute Resolution Scheme (TDRS).
The Commission is required to review the TDRS at least once every three years and to report on any recommendations for improving the scheme.
“Getting prompt and effective resolution of any problems consumers can’t resolve directly with their telecommunications providers is a critical part of ensuring consumer satisfaction with their service,” Telecommunications Commissioner Tristan Gilbertson says.
Date Time
Key issues identified for first review of Telco Dispute Resolution Scheme
The Commerce Commission has published a paper outlining the key issues it intends to focus on for its first review of the Telecommunications Dispute Resolution Scheme (TDRS).
The Commission is required to review the TDRS at least once every three years and to report on any recommendations for improving the scheme.
“Getting prompt and effective resolution of any problems consumers can’t resolve directly with their telecommunications providers is a critical part of ensuring consumer satisfaction with their service,” Telecommunications Commissioner Tristan Gilbertson says.
The key issues the Commission has identified have been shaped by feedback from industry, consumers and community groups about aspects of the TDRS that work well, and those that could be improved.
|
About |
A colourful take on the IT and tech developments in New Zealand, from Computerworld New Zealand’s editor
NZ Fry Up: Mobile data savings, revisited; Airspace trial programme takes off
New Zealand IT, tech, and telco news and views from our editor in Auckland. Getty Images
Mobile data study conclusions, take two
Analysing 80,000 mobile phone bills is not for the fainthearted. So good on the Commerce Commission for giving it a shot or, rather, contracting Schiff Consulting to do so. In September 2020, it published the Analysis Report, based on sorting through all those bills. It concluded that “there were opportunities for significant savings for some consumers in the residential mobile market.”
Vodafone, Spark, 2degrees agree to Commerce Commission changes Tuesday, March 9, 2021 Radio New Zealand
Three big telecommunication companies have agreed to make it simpler for people to compare and choose between providers.
Vodafone, Spark and 2degrees have agreed to implement changes drawn up by the Commerce Commission to improve choice.
The operators will now have to:
Provide 12-months usage and spend information to customers
Provide an annual usage and spending summary to customers, including a prompt to consider whether they are on the right plan
Promote the development of a comparison tool which will allow consumers to choose between providers and plans
Vodafone, Spark, 2degrees agree to Commerce Commission changes rnz.co.nz - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from rnz.co.nz Daily Mail and Mail on Sunday newspapers.