Alorica Recognized as a Leader in the 2021 Gartner Magic Quadrant for Customer Service BPO Monday, February 15, 2021 7:30PM IST (2:00PM GMT) Global CX Provider Positioned Highest on Ability to Execute
Irvine, Calif., United States:
Alorica Inc., a global customer experience (CX) provider, announced today that it has been named a Leader in the February 2021 Gartner Magic Quadrant for Customer Service BPO. Alorica was recognized as a Leader for both completeness of vision and ability to execute.
“We are honored to be recognized as an industry leader, and in our opinion, attribute it to our forward-thinking business strategy and operational excellence,” said Andy Lee, CEO of Alorica. “Starting off with a clear vision is critical, and without the right execution, that vision becomes impossible to achieve. Coming out of an epic year that accelerated adoption of transformative service models, we will continue to invest in optimizing our best-in-class teams and solutions to ensure consistent delivery of unparalleled employee and customer experiences.”