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Talkdesk, Inc.: Alorica and Talkdesk Announce Strategic Partnership to Deploy Next Generation of Customer Experience

Talkdesk, Inc.: Alorica and Talkdesk Announce Strategic Partnership to Deploy Next Generation of Customer Experience
Companies shared customer-first philosophy helps enterprises around the world build brand love and loyalty by delivering billions of exceptional customer interactions annually
Collaboration unites Talkdesk s industry-leading cloud contact center solutions with Alorica s forward-thinking vision, execution and performance management capabilities, including its work-at-home solution, Alorica Anywhere
Sixty-five percent of companies who lack omnichannel say it s a high priority goal for their organization, according to Talkdesk Research; the Alorica and Talkdesk omnichannel partnership solves for this opportunity
As an integrated solution, brands can rapidly deploy global omnichannel experiences tailored to their business-from high-growth startups to the largest enterprises in the world ....

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Atento is recognized as a leader in the 2021 Gartner Magic Quadrant for Customer Service BPO

Atento is recognized as a leader in the 2021 Gartner Magic Quadrant for Customer Service BPO
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Alorica Recognized as a Leader in the 2021 Gartner Magic Quadrant for Customer Service BPO

Alorica Recognized as a Leader in the 2021 Gartner Magic Quadrant for Customer Service BPO
Monday, February 15, 2021 7:30PM IST (2:00PM GMT)
Global CX Provider Positioned Highest on Ability to Execute

Irvine, Calif., United States:

Alorica Inc., a global customer experience (CX) provider, announced today that it has been named a Leader in the February 2021 Gartner Magic Quadrant for Customer Service BPO. Alorica was recognized as a Leader for both completeness of vision and ability to execute.

“We are honored to be recognized as an industry leader, and in our opinion, attribute it to our forward-thinking business strategy and operational excellence,” said Andy Lee, CEO of Alorica. “Starting off with a clear vision is critical, and without the right execution, that vision becomes impossible to achieve. Coming out of an epic year that accelerated adoption of transformative ser ....

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