Apple Earnings Call Transcripts: Apple CEO Tim Cook on the c

Apple Earnings Call Transcripts: Apple CEO Tim Cook on the company's Q1 2021 earnings


Source: Apple
Apple CEO Tim Cook and CFO Luca Maestri spoke with analysts during the company's Q1 2021 earnings call. Here's our ongoing live transcript of their remarks! If you want some quick analysis on Apple's results, we recommend checking out the awesome charts from Six Colors.
Cook's opening remarks
Tim Cook
Good afternoon, everyone. Thanks for joining the call today. It's with great gratitude for the tireless and innovative work of every Apple team member worldwide that I share the results of a very strong quarter for Apple. We achieved an all-time time revenue record of $111.4 billion. We saw strong double-digit digit growth across every product category, and we achieved all-time time revenue records in each of our geographic segments. It is not far from any of our minds that this result caps off the most challenging year any of us can remember, and it is an understatement to say that the challenges it posed to Apple as a business paled in comparison to the challenge it posed to Apple as a community of individuals, to employees, to their families and to the communities we live in and love to call home. While these results show the central role that our products played in helping our users respond to these challenges, we are aware that the work ahead of all of us to navigate the end of this pandemic, to restore normal life and prosperity in our neighborhoods and local economies, and to build back with a sense of justice is profound and urgent. We will speak to these needs and Apple's efforts throughout today's call, but I want to first offer the context of a detailed look at our results this quarter, including why we outperformed our expectations. Let's get started with hardware. We hit a new high watermark for our installed base of active devices with growth accelerating as we passed 1.65 billion devices worldwide during the December quarter. iPhone grew by 17% year over year, driven by strong demand for the iPhone 12 family, and our active installed base of iPhones is now over one billion. The customer response to the new iPhone 12 models unprecedented innovation, from world-class cameras to the great and growing potential of 5G has been enthusiastic, even in light of the ongoing COVID-19 impact at retail locations. iPad and Mac grew by 41% and 21%, respectively, reflecting the continuing role these devices have played in our users lives during the COVID-19 pandemic. During this quarter, availability began for both our new iPad Air, as well as the first generation of Macs to feature our groundbreaking M1 chip. The demand for all of these products has been very strong. We have also continued our efforts to bring the latest iPads, enriching content and professional support to educators, students and parents, educational districts and governments worldwide are continuing major deployments, including the largest iPad deployments ever to schools in Germany and Japan. Wearables, home, and accessories grew by 30% year over year, driven by significant holiday demand for the latest Apple Watch, our entire air pods lineup, including the new AirPods Max, as well as the new HomePod mini this broad strength across the category led to new revenue records for each of its three subgroups. And we're very excited about the road ahead for these products. Look no further than the great potential of Fitness+, which pairs with Apple Watch to deliver real-time on screen fitness data alongside world-class workouts by the world's best trainers. There are new sessions added each week, and customers are loving the flexibility, challenge and fun of these classes, as well as how the pairing with Apple Watch pushes you to achieve your fitness goals. The steep integration of hardware, software and services have always defined our approach here, and it has delivered an all-time quarterly services record of $15.8 billion. This was the first quarter of the Apple One bundle, which brings together many of our great services into an easy subscription and with new content being added to these services every day, we feel very optimistic about where we are headed. The App Store ecosystem has been so important as individuals, families and businesses worldwide evolve and adapt to the COVID-19 pandemic, and we want to make sure that this unrivaled engine of innovation and opportunity continues. This quarter, we also took a significant new step to help smaller developers continue to experiment, innovate and scale the latest great app ideas. The App Store Small Business Program reduces the commission on the sale of digital goods and services to 15% for small businesses earning less than $1 million a year. The program launched on January 1, and we are already hearing from developers about how this change represents a transformation in their potential to create and grow on the App Store. Tomorrow is International Privacy Day, and we continue to set new standards to protect users right to privacy, not just for our own products, but to be the ripple in the pond that moves the whole industry forward. Most recently, we're in the process of deploying new requirements across the App Store ecosystem that give users more knowledge about and new tools to control the ways that apps gather and share their personal data. The winter holiday season is always a busy time for us and our products, but this year was unique. We had a record number of device activations during the last week of the quarter, and as COVID-19 kept us apart, we saw the highest volume of FaceTime calls ever this Christmas. As always, we could not have made so many holidays special without our talented and dedicated retail teams who helped us achieve a new all-time time revenue record for retail, driven by very strong performance in our online store. Particularly after the events of the last few weeks, we're focused on how we can help a moment of great national need. Because none of us should have any illusions about the challenges we face as we begin a new chapter in the American story, hope for healing, for unity and for progress begins with and depends on addressing the things that continue to wound us. In our communities, we see how every burden from COVID-19 to the resulting economic challenges to the closure of in-person learning for students falls heaviest on those who have always faced structural barriers to opportunity and equality. This month, Apple announced major new commitments to a 100 million dollar racial equality and justice initiative. The Propel Center, launched with a $25 million commitment and with the support of historically black colleges and universities across the country, will help support the next generation of leaders in fields ranging from machine learning to app development to entrepreneurship and design. And our new Apple Developer Academy in downtown Detroit will be the first of its kind in the United States. Detroit has a vibrant culture of black entrepreneurship, including over 50,000 black owned businesses. We want to accelerate the potential of the app economy here, knowing there is no shortage of good ideas and such a creative, resilient and dedicated community. Finally, we're committing $35 million across two investments to investments in Harlem capital and the Clear Vision Impact Fund that support, accelerate, and grow minority-owned businesses in areas of great potential in need. In December, we concluded an unmatched year giving. Since the inception of the Apple giving program in 2011, Apple employees have donated nearly $600 million dollars and volunteered more than one point six million hours to over 34,000 organizations of every stripe. Throughout partnership with Product Red, we've adopted our 14-year, $250 million effort to support HIV and AIDS work globally to ensure that care continues even in the time of COVID. That includes delivering millions of units of personal protective equipment to health care providers in Zambia. And here in the United States, even with COVID's effects, we are ahead of schedule on our multi-year commitment to invest $350 billion throughout the American economy. As proud as this makes us, we know there is much more to be done. Looking forward. We continue to contend with the COVID-19 pandemic, but we must also now work to imagine what we will inherit on the other side. When a disease recedes, we cannot simply assume that healing follows. Even now, we see the deep scars that this period has left on our communities. Trust has been compromised. Opportunities have been lost. Entire portions of our lives that we took for granted, schools for our children, meetings with our colleagues, small businesses that have endured for generations, have simply disappeared. It will take a society wide effort across the public and private sectors as individuals and communities, every one of us, to ensure that what's ahead of us is not simply the end of a disease, but the beginning of something durable and hopeful for those who gave, suffered, and endured during this time. At Apple, we have every intention to be partners in this effort, and we look forward to working in communities around the world to make it possible. And as this chapter of uncertainty continues, so will our tireless work to help our customers stay safe, connected and well with that, I'll hand things over to Luca.

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