Austin 911 begins testing period for âmental healthâ option By Lauren Reid AUSTIN, Texas - Austin 911 has started offering a new option to callers and Austin may be the first in the country to offer this new option. As of this month, operators have begun testing a fourth question option, "Mental Health Services," to the 911 answering script. The new greeting is "Austin 9-1-1, do you need Police, Fire, EMS, or Mental Health Services?" A 911 caller stating they require mental health services initiates an immediate transfer to an on-site mental health clinician or, if a clinician is unavailable, an immediate dispatch of a Crisis Intervention Team (CIT) officer.