City of Charlotte Charts Customer Digitalization Journey With Hansen CIS on December 18 2020 1:00 AM MELBOURNE, Australia--(BUSINESS WIRE)--Hansen Technologies (ASX:HSN) is pleased to announce that the City of Charlotte is now live with the company’s latest release of Hansen CIS. The city provides services to almost one million residents in one of the fastest-growing metropolitan areas in the United States and the most populous city in the state of North Carolina. The city has been a long-standing customer of Hansen since 1997. This development marks a progressive upgrade to the latest version of Hansen CIS, as the City of Charlotte prioritizes its customer digitalization journey and aims to lower costs and increase operational efficiencies. Equipped with enhanced UI configuration capabilities and an expanded integration framework, Hansen CIS enables North American utilities and municipalities to manage the full customer service and revenue lifecycle for water services. The solution offers convenience and ease-of-use to streamline and coordinate billing operations with a secure, low cost of ownership. It also eliminates the need for expensive hardware purchases, while taking advantage of the latest secure technology maintained by Hansen – thus reducing operational risk. In addition to core support for water service, the City of Charlotte will also be able to benefit from new reporting capabilities enabled by the implementation of Hansen Business Intelligence.