Press release content from News Direct Corporation. The AP news staff was not involved in its creation. CSG Conversational Artificial Intelligence Recognized Globally for Driving a Personalized and Engaging Customer Experience March 11, 2021 GMT --News Direct-- CSG®’s (NASDAQ: CSGS) Conversational Artificial Intelligence (AI) solution was named Best Product In Telecommunications by the Business Intelligence Group during their 2021 BIG Innovation Awards. “More than ever, the global society relies on innovation to help progress humanity and make our lives more productive, healthy and comfortable,” said Maria Jimenez, chief operating officer, Business Intelligence Group. “We are thrilled to recognize CSG as one of the organizations leading with innovative problem solving, creativity and progress.”