The idea behind the document is to make sure the level of service of the CSOs meets the expectations of the community at large. According to the memo from Director of Protective Services Lindsay Holm, the goal of this document is “to summarize the types of services being provided by the CSOs, list any constraints, and determine the financial resources required to meet these service levels.” “Now we’ve got something that sets the bar for our citizens and now we can measure against that, see if we’re meeting that,” Holm said at the meeting. The document was put together through interviews with staff, several meetings and ride-alongs. The draft statement is described as a “living document” subject to change.