CYFD NEWS New Mexico Children, Youth & Families Department launched ReachNM, a new program that enables youth to contact the department’s Statewide Central Intake workers by texting (505) 591-9444 to seek support and resources or report suspected abuse or neglect. New Mexico is the first state to create a system where reports of child abuse and neglect may be taken completely by text message. ReachNM makes specially trained personnel available to answer questions from youth and connect them with the support they need 24 hours a day, 365 days a year. The average child now has a cell phone by age 11 and texting is their most comfortable form of communication, according to Arizona State University research.