understand which kind of man was general mladic. >> reporter: and, of course, zain, one of the things that people keep saying is that internationally they keep hearing the word "closure" when it comes to talking about the case of ratko mladic. and quite frankly, most tell us they have not been able to find closure since he's been arrested because, of course, even if he is put into jail, even if he's put on trial at the hague, many say it won't bring them their families back. i can tell you pretty much every here has suffered under what happened here about 15 years ago, zain. >> cnn's fred plightkin is reporting. he's accused of committing the worst massacre in europe, but will his arrest bring comfort to the thousands of families who suffered? let's bring in a former bosnian negotiator on the peace agreement. thanks for being with us. first of all, how was he able to evade capture for so long? this reflects very badly on the