getting through the deployment, it's a matter of trust and actually helping parents of their sons and daughters try to also communicate and deal with the in-laws as well. how do you know this is working? how do you know these guideposts here are really making an impact on military families? >> well, it's been absolutely the most gratifying thing i've ever done. within weeks i was getting cards, letters, e-mails, phone calls from family members all over the country. moms and dads, grandparents, aunts and uncles. people responded to the book because i not only was guiding them and giving them information. i made it very personal and they realized i was going through exactly what they were going through. so i think that comfort that they got from my book, i would say that was probably the greatest gift that i could give them that i was giving them comfort. but immediately the response was