so i got called out and that's how i ended up. i was the very first person in line to check my bag next. and i was standing there, and then i heard this loud bang. i looked at the other passenger the around me and it definitely startling enough for everybody to say, what was that? nobody wanted to assume yet that it was danger. and second after that, you heard a second, third, fourth, fifth shots, we looked at each other and said, they're shooting, they're shooting. we ran in all different directions. i happened to run towards the ticketing counter. i jumped over the ticketing counter and i grabbed the ticketing agent and said where are the exits, we got to get people to the exits. unfortunately she was in shock. she just froze, she didn't say anything. she didn't show, she wasn't able to, i don't think. so then i grabbed her hand and i saw two doors to the right. i said are those exits?