i don't care what your overbooking situation is. how is this an acceptable outcome to a situation that doesn't involve terrorism? >> first of all, it wasn't the united employees that took him off the airplane. >> the chicago air police. the captain sergeants mais the e tube. we don't know if he went in and stopped it because it is his house. >> you turn it over to the police. if the gentleman said i'll get off, okay. it shouldn't have come to that. it was an unfortunate series of events that people can learn from. my southern concern is let's ma. you cannot overbook. a lot of people make money bought off airplanes in america. that is not good for anybody. i think this is a situation of heightened awareness. it will be resolved.