gone viral. >> so, what happened when she finally said, oh, by the way, i was looking at your mean texts. she confronts him how? >> she confronts him. she tells him that the words that he used were very harmful, very hurtful, and that he should never do that again. first, he denied sending that sort of text, and then she quoted him, used his own words against him and said, well, this is what you wrote. i saw your words and she repeated what the text message said, and then he confessed. he apologized. and then i want you to hear what happened after the apology, because this is just equally as stunning. take a listen. >> you know, in fairness, you probably shouldn't be sitting in an exit row seat. you know, what wh they ask you are you willing and capable to assist people in getting off the airplane in an emergency, do you honestly think that you are? >> don't ever treat somebody like that again. you don't know anything about