they are believed to be dead. it could just mean that there is a communication issue. we are in the coffee park neighborhood, really devastation as far as the eye can see. not a single home left standing. still so many people evacuated, 20,000 or so. the evacuation centers are filled. the need is great. they need clothes, they need children's toys, meantime officials say that the death toll is at 17. they've begun releasing the identities. they include an elderly couple, the husband 100 years old, the wife 98 years old, unable to leave their home as the flames advanced. dave and christine? >> thanks. joining us now on the phone, he's been directly involved with emergency management since the fire started. good morning to you, sir. thanks for joining us so early. what's the latest on the 180 people missing and how do you go about finding them and