that element, that human element, is something none of us should ever forget. >> absolutely not. and with that in mind, what did you think when president trump said yesterday that past presidents, including president obama, didn't make contact as you're just discussing with families of fallen soldiers, what did you make of his remark? >> i listened to his remarks and i can tell you that that's not quite what he said, not what i heard. what i heard him say, he may or may not have made them and then he may or may not have mader. al contact, may have done them by letters and so forth. i can tell you that i believe that every single president, feels these, just as every governor feels the loss in their home state. regardless of whether you're a republican or democrat, if you're the president of the united states, you feel that loss. and i think president trump felt that loss and sometimes leaders have a challenge that they're not exactly sure -- they're human. they're not exactly sure what they should do. they want to play a part. they want to be in that role.