director. listen, it is a complete understatement that this has left us reeling, meanings community of law enforcement professionals past and present. this was an egregious error. before we can actually identify where the breakdown happened, we have to understand the fbi is an agency with 35,000 employees. it is made up of professional support employer es and 12,000 special a littles. somewhere along the way, whether this was human error or systems error, and rememberlittles. somewhere along the way, whether this was human error or systems error, and remember even computers are programmed by humans, so we have to get to the bottom of what happened. that won't bring any solace to the families of the slain children. i'm down here and i can feel the visceral effect that the shooting has had. the fbi director did the right thing, he got out in front of it and said we made errors and we have to fix them. that is exactly what we expect