messages. i did zweereach out to them on twitter, and they gave me a recorded response, with the previous dealings we had had with them at the airport, it was clear they weren't taking the necessary actions they should to try to reach out to us. that's why we actually went to allen and then from there, you know, we went to the network. >> i got it. al allan, what is protocol for unaccompanied minors like this, when they're diverted to another city, is plrotocol putting them in an employee's car and taking them to a hotel? >> no there is not. this is an ad hoc procedure taken by airline employees