commiserating in the makeup room when i was getting my highlights touched up. >> you like that little silver? >> i'm not giving away your secrets. >> that's okay. i believe in transparency. >> at least highlights. >> you have the best hair in the business. if i had hair like, that it would all be on. look, the popular vote went within the margin of error in the poll of polls. but select states, the more i've dug into it now over a couple of years, what has gone wrong i don't think can be fixed which is we didn't have the ability to catch the person who is paying attention, whose triggered on something, positive or negative, but who when approached says no, i don't think i'm going to vote. >> that's right. >> that's what we saw in the states where i don't really buy into the process. and then close. >> go ahead and vote. >> they say na, that's it. i've had it. i don't know that we catch it this time either. no. 2016 was a wake-up i'll say for myself, that's for sure. but for a whole host of us to