like everyone, i lead a busy life. but i know the importance of having time to do what you love. at comcast we know our customers' time is valuable. that's why we have 2-hour appointment windows, including nights and weekends. so you can do more of what you love. my name is tito, and i'm a tech-house manager at comcast. we're working to make things simple, easy and awesome. we're back now on "reliable sources." a lot more to get to since the government has been shut down for 30 days and counting. let's bring in baltimore sun media critic and voice of america's white house bureau chief steve berman. you were at the white house covering the president's story.